Shipping and Returns

Shipping

From receipt of your order, subject to the item not having gone out of stock, we hope to be able to deliver your purchase to you within 3 days. We will e-mail you to let you know when the purchase has been dispatched. Please note that the credit/debit cards are debited as the order is placed. 

Items for UK delivery less than £35 in value (ex VAT) are posted Royal Mail delivery at a charge of £4.50 (ex VAT). Items over £35 in value (ex VAT) are posted Royal Mail delivery free of charge.

We also offer a courier signed for next day delivery before 4pm at a charge of £8.50 (ex VAT). Please place orders for next day service by 10.00am Monday – Thursday; we regret we cannot deliver on a Saturday or Sunday.

Overseas

For delivery outside the UK, we use International mail tracked and signed for service. Delivery times can vary depending on the country, but generally we would allow 3 - 7 days.

Delivery basis is DAP (Delivered at Place), and the buyer is responsible for any import clearances and any applicable local taxes or import duties.

Charges for Overseas delivery are as follows:

Europe – £15.50

USA/Canada – £20.50

Elsewhere – £25.50

These options can be chosen at the checkout page.

Returns

Changed your mind?

We hope that you will be delighted with any product you buy from us, but if for any reason you are not entirely happy, please return the item to us for exchange or refund. (Please note that refunds may only be made to the same credit or debit card as used for the original purchase.)

Please return it to us unused, in its original condition and in the original packaging within 30 days of receipt, then we will refund you the full price you paid within 7 days of receiving the returned item. We are sorry that we will not refund postage and packaging costs.

Faulty Items

Although all items are checked for quality, very occasionally items slip through the net and in these instances we are happy to replace or refund any item. K.C Smith Ortho will refund return postage costs and replacement items will also be sent to you free of P&P charges.

Damaged Items

K.C. Smith Ortho will not accept return items that have been damaged through misuse, neglect, accident or intent howsoever caused. 

Returning a purchase

To help us to deal with your returned item as quickly as possible, please E-mail us at sales@kcsmith.co.uk  with your order number, details of which item you would like to return and the reason why.

Please make sure the product is well packaged and protected – we would recommend bubble wrap and either boxes or jiffy type mailing envelope. We would suggest that all items are sent by Royal Mail Recorded or Special Delivery and that you obtain a certificate of postage which you keep as your proof of purchase. Regrettably we cannot be responsible for Returns that do not reach us. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail. 

Please send the securely packed item to:

K.C. Smith Ortho Ltd
Hadley Works
Cranborne Road
Potters Bar
Herts
EN6 3JL
UK